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When the ACP ends or your household is no longer eligible, customers will be subject to our regular undiscounted rates. Only qualified consumers with documentation proving eligibility may enroll. Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Care at (866) 488-8719. Plans including Unlimited Data may be placed on hold to confirm data usage complies with our Acceptable Use Policy (AUP) when the threshold outlined in the service plan details has been met. Be ready with your wireless account number, PIN or password, and billing address. Monthly service benefits may be transferred to another provider subject to applicable regulatory restrictions. PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. Create an Account Access and manage your account with ease, all in one place. The ACP shares the same qualifying program based eligibility criteria as the Federal Lifeline program, including participation in CalFresh / SNAP, Medi-Cal / Medicaid, SSI, Federal Public Housing Assistance, and Veterans and Survivors Pension Benefit Fund. Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. Your PIN is the 6-digit (or 10-digit) number you created, which is located on your welcome letter. https://entouchwireless.com/terms-of-service/, https://www.entouchwireless.com/affordable-connectivity-program, New Premium Cell Phones* From Brands You Trust, Large Screen, Android Operating System, Brand New, The Quality of Our Free Service Phones Beat The Competition, Unemployment/Workers Compensation Benefits Statement, Certificate of Naturalization or Citizenship, U.S. government, military, state or Tribal issued-ID, which includes date of birth and/or Social Security Number and/or Tribal ID, U.S. Military ID cards (active or reserve duty, dependent of a military member, retired member, discharged from service, medical/religious personnel), Common Access Card (only if designated as Active Military or Active Reserve or Active Selected Reserve), Military Discharge documentation, which includes date of birth and/or Social Security Number and/or Tribal ID, Mexican Consular Card (Matricula Consular - 2006, 2014, 2015 and later versions), Claim number OROther consumer identification number, A decision about the participants monthly entitlement amount, Prior Years State, Federal or Tribal Tax Return, Unemployment/Workers' Compensation Benefits Statement, Divorce Decree or Child Support Documents, Veterans Administration Benefits Statement, Current Income Statement from Employer or Paycheck Stubs, The beginning and ending dates of the award or certification period; and. Lower speeds may affect audio and video streaming, access to certain websites and content, or the use of applications. Our representatives are excited to help with anything. Divorce decree or child support document. You must opt-in and choose an eligible ACP service plan. International calling is enabled for direct communications between 2 people; certain numbers (e.g. Click here to check coverage in your area. Apple iPhone 7 Plus Select Now Free Samsung Galaxy S9 Plus Select Now Free Samsung Galaxy A10E Select Now Free Apple iPhone 7 Select Now Service plan-specific terms and conditions limit the amount of high-speed data included with each service plan. PIN: Go to your online account. Service plan-specific terms and conditions limit the amount of high-speed data included with each service plan. No. In the event the ACP Terms and Conditions and the standard terms and conditions conflict, the ACP Terms and Conditions control. Eligibility for the ACP will be determined by the National Verifier, administered by the Universal Service Administrative Company (USAC). 2) You authorize enTouch Wireless to disclose necessary information that you have provided to third parties, or information that enTouch Wireless has obtained about your rewards account: (i) to agents of enTouch Wireless or its affiliates, such as independent auditors, consultants or attorneys; (ii) to comply with government agency or court . The telephone number of the Food Distribution Program office, and the name and address of the person to contact for additional information. (CN) - A family blames a rehab program for rooming their father with a schizophrenic who stabbed him 139 times and slashed his throat. Additional eligibility criteria are unique to ACP and do not qualify for Lifeline, including Pell Grants (current award year recipients), Free and Reduced Price School Lunch and Breakfast (including through the USDA Community Eligibility Provision), WIC Program, and income at or below 200% of the federal poverty level. Unlimited does not mean unreasonable usage. The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband Internet access service and certain connected devices. Any inaccurate information will delay the port process further. Eligibility is based on income less than or equal to 200% of the Federal Poverty Guidelines or participation in Lifeline, Medicaid, SNAP, WIC, free or reduced-price school lunch/breakfast, or Pell Grant and is determined by the National Verifier (documentation may be required). Prepaid account balances expire within a specific amount of days that depends on the amount of payment made. Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. You may choose to take ACP benefits from a service provider other than your existing Lifeline provider. OFFERS MAY VARY BY STATE and service may not be available in all areas. Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. The password is the last 4 digits of that sim card. When the ACP ends or your household is no longer eligible, customers will be subject to our regular undiscounted rates. Data throttling may apply to users with very high levels of data usage. Eligible subscribers who are enrolled in enTouch Wirelesss EBB Services as of 6:00 PM Eastern Time on December 30, 2021, will continue to receive Services with their EBB program discount of up to $50 (or for households on Tribal lands, up to $75) per month during a 60-day transition period, which lasts from December 31, 2021 to March 1, 2022. Existing customers can also opt-in by replying to an opt-in SMS. Copy of last year's State or Federal income tax return. For additional information about broadband speeds, visit https://entouchwireless.com/internet-transparency/. Veterans Administration benefits statement. Account type. 2. Call us at 1 (855) 754-6543 or get instant answers. Notice letter of participation in a qualifying state, federal or Tribal Program. Upon selecting the Edit Account option, the following screen is displayed and explanation of the options available: To change your password, type the new password you want into the Password box. The ACP provides discounts of up to $30 per eligible household on monthly broadband Internet access service (or up to $75 per eligible household on Tribal lands) and up to $100 on certain connected devices (with a required co-pay of between $10.01 and $49.99). EnTouch Wireless: Your account number will be listed when you login into your account - or, you can call EnTouch Wireless at: 1-866-488-8719 to get it. After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. Eligible customers can receive a free 5.5 inch Android smartphone, along with an enviable monthly plan. That plan will include: Unlimited minutes; Unlimited texts; 6GB of data. To ensure eligible Americans have access to critical communication services the Federal Communication Commission established the Lifeline Assistance service in 1985. Service plan-specific terms and conditions limit the amount of high-speed data included with each service plan. Premium Channels; TiVo; TiVo Stream 4K; . BROADBAND DATA. The ACP is a government benefit program operated by the Federal Communications Commission (FCC) that provides discounts on monthly broadband Internet access service and certain connected devices. Find your state-specific qualifying information here! Taxes and fees included with service plan pricing. You can apply your ACP discount to any available enTouch Wireless service plan. 3 days, two port requests, a handful of CSR's that could barely speaky da English and one unhelpful "supervisor" later, we decided to call it quits. Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). UNLIMITED DOES NOT MEAN UNREASONABLE USE. Please enter your username and password to access your account. For Lifeline eligibility criteria and applicable terms and conditions, visit https://entouchwireless.com/terms-of-service/. Enter your mailbox number (area code and phone number) . For additional information about broadband speeds, visit https://entouchwireless.com/internet-transparency/. Customers using data consistent with AUP may receive unlimited additional data in 500MB increments for the rest of the month by contacting Customer Care at (866) 488-8719. ENROLL FOR ENTOUCH WIRELESS LIFELINE SERVICE. enTouch Wireless reserves the right to block calls to any country or international number range without notice. You can also opt out of data. If you need any additional help contact Ting at 1-855-846-4389. If you want to apply for ACP service only, please call 888-294-9465. To confirm that your phone is unlocked, you can dial *611 from the device or call Verizon's customer service at 800-922-0204. Lower speeds may affect audio and video streaming, access to certain websites and content, or the use of applications. Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. Social Security benefits statement. Lower speeds may affect audio and video streaming, access to certain websites and content, or use of available applications. FPHA award letter,should contain the following basic information: Pension Grant Letter,should contain the following basic information: Qualify by income and provide one of the following as proof. If you have any trouble, we are ready to help just dial 866.488.8719. www.EnTouch.net 281.225.1000. When the ACP ends or your household is no longer eligible, customers will be subject to our regular undiscounted rates. Your Lifeline and ACP benefits can be combined and applied to the same service plan or applied to different service plans. ACP Program benefits may be obtained from any participating provider of your choosing and your monthly service benefit may be transferred to another provider at any time. Divorce decree or child support document. All . enTouch Wireless reserves the right to block calls to any country or international number range without notice. Eligible consumers may get ACP services from Boomerang Wireless or any participating provider. You may choose to take ACP benefits from a service provider other than your existing Lifeline provider. GSM coverage required. If you have additional questions, call us at 866-488-8719 or 611 from your enTouch Wireless phone. Consent for calls and texts is optional and can be revoked at any time. If you want to apply for ACP service only, please call, Lifeline is the FCCs permanent program to support affordable access to essential communications services such as broadband Internet access. TheOnline Enrollment formis easy to use and will walk you through each step of the process. Congress recently created the Affordable Connectivity Program, or ACP, which is a new long-term, $14 billion program. Most individuals who qualify for Lifeline also qualify for ACP. It will go through a complete power cycle. Should you need to reach our state-of-the-art customer service center, you can do so: By Phone: 1-888-543-3620 (OR dial 611 from your Life Wireless phone) By E-mail: info@lifewireless.com. Enroll Today! Customer's Full Name *. ACP eligibility will be determined for the FCC by USACs National Verifier and National Lifeline Accountability Database, or an alternative verification process approved by the FCC. For more information about the ACP, you can call us at 866-488-8719 or 611 from your enTouch Wireless phone. An eligible household is limited to one monthly service discount and one device discount. Please be sure all of the above information is accurate before calling. Current or prior year's statement of benefits from a qualifying state, federal or Tribal Program. Eligible Lifeline program participants are invited to participate in the new federal government funded Affordable Connectivity Program set to start on December 31, 2021. B09. Eligibility is based on income or participation in certain government benefit programs and is determined by the National Verifier (documentation may be required). Other factors, including your device, network availability from our underlying carrier, your proximity to cellular towers, and environmental factors, may affect speeds. Copyright 2023 enTouch Wireless All Rights Reserved. Want to bring your existing phone number to your new enTouch phone? As of 2015, payments between $15 and $29.99 expire after 30 days while payments of over $100 expire after 365 days. PROMOTIONAL OFFER SUBJECT TO ELIGIBILITY FOR AFFORDABLE CONNECTIVITY PROGRAM (ACP) AND LIFELINE. Wireless service may also experience interruptions due to weather conditions, terrain, or gaps in service coverage. Customers on any Unlimited service plans using data consistent with the AUP may receive unlimited additional free data in 500 MB increments (at 256 kbps) for the rest of the monthly period by contacting Customer Care. Click here to check coverage in your area. MyAccount is a website which allows you to maintain your broadband internet account. All devices sold by T-Mobile (and many that aren't) support automatic configuration of your network and data settings. *All forms of ID must be valid and used before expiration date. No. Our standardterms of serviceapply. Please refer to the terms of service for more details on our policies regarding the reasonable use of our unlimited talk, text and/or data offerings. Notice letter of participation in a qualifying state, federal or Tribal Program. Videos stream at DVD quality (480p). Enrolling with enTouch Lifeline cell service is easy! Promotional FREE service and/or phone offers are subject to eligibility for ACP monthly service discount benefit. Melanie Pinola As a service. Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also. To reset your settings to default, choose your device manufacturer below. If youre using your own device, and received a SIM card from us: You should be all set to use your phone now! Maximum speeds are optimal for real-time or near real-time, high-bandwidth uses, but lower speeds may affect your ability to stream audio and video, access certain websites and content, or interact with available applications. By subscribing to enTouch Wirelesss ACP supported services, you authorize enTouch Wireless and its contracted partners, for the purpose of applying for, determining eligibility, enrolling in and seeking reimbursement of ACP service and device benefits, to collect, use, share and retain your personal information, including, but not limited to, information required for the purpose of establishing eligibility for and enrolling in the ACP program, and including, but not limited to, full name, full residential address, date of birth, last four digits of social security number, telephone number, eligibility criteria and status, the date on which the ACP service discount was initiated and, if applicable, terminated, ACP connected device distribution date/type/make and model/status, usage status and other compliance requirements, the amount of support being sought for the service and/or device, and information necessary to establish identity and verifiable address. Power On the phone. Whether its walking you through a Lifeline application, or helping you traverse our website. If you want to apply for ACP service only, please call 888-294-9465. Pay your bill online Update your account information Check your webmail Confirm when your technician will arrive Create Account This page provides required disclosures about the ACP and eligibility for the program, as well as the Terms and Conditions that apply to your participation in the program. ACP is a federal government program operated by the FCC. Due to sharing many of the same eligibility requirements those currently enrolled in the lifeline program may qualify for The Affordable Connectivity Program (ACP) also. B11. International calling does NOT include text messaging, picture messaging, or video messaging. After high-speed data thresholds are reached, data speed will be reduced at increments in accordance with service plan details to as low as 256Kbps. There is a period of time where both your old and new phones will be without service during the port process. For any Unlimited service plan, customers who exceed 23 GBs of data usage (or 25 GBs in CA only) in a monthly period, data service may be placed on hold to confirm usage complies with our AUP. An eligible household is limited to one monthly service discount. The ACP monthly service and device discounts are non-transferrable. Notice of Action (award letter)acknowledging eligibility for FDPIR benefits; FDPIR participation documents(e.g., a benefit card or copy of a benefit card); TANF Award letter,should contain the following basic information: Head Start Award letter,should contain the following basic information: BIA Award letter,should contain the following basic information: This plan does NOT include unlimited data, + Unlimited Talk, Text & Data+ Free 5.5" Phone, + FREE SIM Card Only - No Phone+ Unlimited Talk and Text, + Unlimited Talk & Text (but NO Free phone - SIM ONLY), + 1000 Voice Minutes+ 500 Texts+ 100mb of Data.