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Unfortunately, their new approach makes it practically impossible for us to accept service animals on domestic or roundtrip cruises from Australia. Those travelers with chronic illnesses and those who are immunocompromised are at greater risk. In most cases this is paid by each guest upon check-in and may have to be paid in the local currency. Holland America Line highly recommends that all guests carry a passport that is valid for at least six months beyond the completion date of your travel. Cancelling your cruise/cruisetour booking for any reason will cancel any air bookings associated with the booking, and fees will be applied if applicable. From what you and Bruce said, it appears the latter is the case. Call 1-800-377-9383 to learn more about Holland America Line's beverage packages! Local sales taxes are applied where required. Or are you describing the previous way? We also maintain a rigorous investigation program in our Seattle office that enables us to review safety incidents that need review, determine the root cause and implement corrective measures. Get up to 30% off Have It All cruise fares, free balcony upgrades and kids' fares, Wi-Fi, our Signature Beverage Package, Shore Excursions, and Specialty Dining plus up to $400 Onboard Credit and more. If it is your day of sailing and this happens to you, please follow these guidelines: First, advise your airline at the earliest opportunity that you are a cruise guest destined for a sailing that day. (Additional perks can be added at extra cost.) On the Koningsdam and Nieuw Statendam this package also includes the Coca-Cola Freestyle program with more than 100 unique Coca-Cola flavors available. $15** per dayor comes with the 'Have It All' fare. Your Future Cruise Consultant will handle all the arrangements on board and your traveladvisor will assist you, and receive full credit for your booking, when you get back home. All of the extras included in the package for six- to nine-day cruises, PLUS an additional $100 shore excursion or tour credit ($200 per guest total). For cruises longer than four days: Platinum Unlimited $99 per cruise or pay $89 for First 24hr Platinum Unlimited; Gold 500MB $69 per cruise; Silver 250MB $39 per cruise; Bronze 100MB $25 per cruise; Social Media Unlimited $12 per day. That'd be pretty much useless though if only one of you can be logged in at a time. Holland America Line ships contain the latest safety technology and safety systems including but not limited to: For more than 140 years, the safety and security of our guests has been our highest priority. Children 16 or older are also required to have a photo ID. bars, the shops, spa, shore excursions. For OSx, MacOS and iOS systems, VoiceOver and the Safari browser (with Safari's support for keyboard shortcuts enabled) are recommended. Flight Ease delivers what cruise travelers are looking for: specially negotiated low prices; a convenient, worry-free way to book air travel; late-arrival protection; the freedom to change your flights with no change fees; and you can earn frequent flier miles with participating airlines. Please check with the shore excursion staff on board for the most accurate and up-to-date information. All 6 sections of Online Check-In have been completed and indicate a green checkmark; You have made your final payment more than 24 hours previous; Your documents have been processed by Holland America Line; United States/Canada: 1-877-SAIL-HAL (1-877-724-5425). Premium Plan $13.60/person per day (can save 20% if purchased online pre-cruise). Ask the airline to immediately advise our Air/Sea Department, or call us yourself at 1-800-628-4771. Travel Well Protocols can be found on the Traveling and Staying Healthy page. Taken from the HAL website. How quickly things change! Family-friendly options include sofa beds, Murphy beds and connecting rooms. Freestyle Coca-Cola is currently only available on the Koningsdam and Nieuw Statendam. What follows is a breakdown of the advertised services around Wi-Fi by the cruise line and previous cruiser insights on these services for many cruise lines sailing vacationers are considering. Alcoholic drinks are included put to and including a cost of $11 per drink - max of 15 per day. Free Cruise Planning. Activities are offered for kids (ages 3-7), 'tweens (8-12) and teens (13-17). This also means that weather can affect connectivity. If you do not adhere to the cruise itinerary and, as a result, violate this law, any resulting fines will be your responsibility. We try, to the maximum extent possible, to grow people within our company. Plus, kids and families love the wide selection of food choices available when dining on board Holland America Line ships. These rooms provide wide interior & exterior doors, wheelchair access to both sides of the bed and accessible bathing facilities with grab bars, accessible seat, accessible controls and hand held shower head. It is spread by person-to-person contact. With Celebrity, Premium Wi-Fiis the top-tier package you can add to your cruises on Celebrity for near-constant coverage while cruising. Fully Accessible Q Can I print out my Express Docs without completing the Online Check-in? Book your next Holland America Line cruise while on board and you will receive up to $400 per person shipboard credit, good for your next Holland America Line cruise. If you believe a delay will cause you to arrive in the port of embarkation less than two hours before the ship's scheduled departure or if you are concerned for any reason that the ship may leave before you arrive, our representatives may be able to advise you of arrangements to minimize disruptions in your vacation plans. Please be advised that all oxygen and oxygen equipment rental arrangements must be made by the guest and the third-party provider. You will claim your luggage when you arrive at your final airport destination. If you have booked your air travel through Holland America Line and experience delays on the day you are en route to your cruise due to an airline service disruption, such as a flight delay, cancellation, or re-route, that will cause you to miss your original port of embarkation, Holland America Line will work with the airline to find reasonable alternate flights to the next appropriate port at no additional air cost to the guest. These rooms provide wide interior & exterior doors, wheelchair access to both sides of the bed and accessible bathing facilities with grab bars, accessible seat, accessible controls and hand held shower head. A second deposit is required for all Grand Voyages. Fully Accessible The above list is not exhaustive. VB6004 is set up with queen bed only to meet compliance spacing with wheelchair access on the right side when facing the bed. Refund issues must be dealt with solely between you and the service provider. The answer is usually maybe, but you wont likely know until you go to actually use it. Some countries impose an arrival or departure tax which cannot be included on an air ticket. Since arrival and departure times are subject to last minute changes by the airlines, we recommend that you call your airline(s) 24 hours before your initial flight departure (72 hours for international flights) to verify all of the flight numbers, and departure and arrival times shown on your ticket. Internet access onboard is free, but there are some significant limitations on bandwidth for such activities as streaming. The Signature package has a daily limit of 15 alcoholic or non-alcoholic drinks with a menu price of $11 or less. Holland America Line cautions against the use of garment bags with hanger hooks protruding from the top. A timeline has been set that will see Starlink installed on all Royal Caribbean ships by the end of Q1 2023! For the comfort of all of our guests, all staterooms (cabins), showrooms and most other indoor areas are designated non-smoking. Your flight selections will be confirmed immediately. It is ultimately the responsibility of parents and guardians to ensure that minors traveling with them act in accordance with their instructions. We cannot guarantee that all are able to provide facilities that are accessible to individuals with disabilities and third party shore excursion facilities may not be fully accessible to guests with disabilities. Virgin Voyages Virgin Voyages has announced that unlimited WiFi browsing is included for all Sailors. Once youve made a deposit, set up EZpay and the rest of your cruise balance will be spread over equal, automatic monthly payments with no interest charges or additional fees. These rooms provide wide interior & exterior doors, wheelchair access to one side of the bed, and a roll-in shower with grab bars, shower seat, accessible shower controls, and hand held shower head. Additional charges in most cases will apply for streaming or higher/longer coverage periods and can have a significant impact on the cost of your cruise experience if not booked in advance. All cash advances are subject to restrictions. For the safety of all our guests and crew and to enhance accessibility, Holland America Line strongly recommends that all personal electric mobility equipment meets the following criteria: We recognize that for some people, a larger scooter may be essential. Please consult the Holland America Line brochure for the final payment date applicable to your cruise. Book the Stateroom or Suite You Want When you book on board, you have a much better opportunity of receiving the stateroom or suite that best suits your traveling style; this includes preferred accommodations on our most popular and unique itineraries. If so, there are descriptions of the internet plans available under Cruise Activities/Gifts and Indulgences/Internet. She is a self-confessed thrill seeker, obsessive planner, and over-packer. Under page range you may select which pages you would like to print. Although we try to handle your bags carefully while they are in our possession, please be aware that Holland America Line cannot guarantee there will be no loss of, or damage to, your luggage or belongings. Holland America Line is not responsible for airline schedule changes. For guests with food intolerances or allergies that are not life-threatening, please contact our Ship Services Department at (800) 541-1576. The luggage tags are clearly marked with your ship name. Please contact these vendors directly for pricing and availability. NLV is not an upper respiratory virus such as influenza. Package), or $11 or less (Signature Beverage Package). Due to the limited number of lift-equipped vehicles in foreign locations, guests may incur additional costs for transportation related to airport transfers, shore excursions, and tour/hotel packages. A credit card is required for all inbound phone calls to a ship. Beverages, such as tea and coffee, made with boiled water. Plan to be at the airline counter at least two hours before flight time for domestic flights and three (3) hours before flight time for international flights. When will my Express Docs show a stateroom number? Q Is there a deadline for completing the Online Check-in process and accessing my Express Docs? U.S. and Canadian citizens ages 16 and above may present one of the following valid WHTI-compliant documents: For a list of approved documents visit: https://www.cbp.gov/travel/us-citizens/western-hemisphere-travel-initiative. Holland America gratuities are automatically charged at $15.50 per person, per day for regular cabin passengers and $17 for suite passengers. A Once the booking is paid in full and the cruise is approximately 45 days prior to departure, Holland America Line will send an email to each guest booked to notify you that Express Docs are ready. You can also use Royals app without having to pay to connect to their Wi-Fi. Staterooms VA8032, VA8031, VA6049, VA5140, VA5137, VA5054, VA5051, VA4132, VA4131, H4090, H4089, VA4052, VA4051 are ambulatory accessible. Staying in touch with fellow passengers at sea, and friends and family on land is easier than ever. What can I do to get them printed? Cruise vacations are casual by day, whether you're on the ship or ashore. do a Zoom call, etc. Please note that our staff and crew are not permitted to handle your oxygen and/or oxygen equipment during the embarkation and disembarkation process. Free printable luggage tags are available at the Online Check-In start page. For more information regarding passports and WHTI-compliant documents, please visit https://www.cbp.gov/travel/us-citizens/western-hemisphere-travel-initiative or call the National Passport Information Center toll free at 1-877-487-2778 or TDD/TYY at 1-888-874-7793. A Guarantee staterooms may be assigned at any time prior to travel and up until embarkation day. Telephones with amplified sound or an amplification attachment for telephones in staterooms. NCL offers different perks on different cruises, so many bookings come with some complimentary minutes of internet and its easy to upgrade your package once on board. The rate is $USD16.00 per minute and billing begins at the time specified. This requires that a guest who uses a wheelchair be able to transfer from his/her wheelchair to the front or back seat of a sedan. Holland America Line does not discriminate against individuals on the basis of disability. Zuiderdam. [emailprotected] is the program covering all of Disneys internet packages at sea options. Heidi is a physical therapist by profession, cruise enthusiast at heart, and Princess all the time! The wifi account/fee is for one devise at a time. Alaska is casual, but be prepared to dress for dinners (see Evening Dress below). It is also part of our operating practices that our senior management visits and sails on our ships as much as possible. Limitations apply. Holland America Line does not publish webcam information online. Children must be at least 12 months of age at the time of embarkation to sail on trans-ocean crossings and remote itineraries, where there are more than 2 consecutive sea days. Assistive Listening Systems with portable receivers in the show lounges to assist guests who are hard of hearing to hear the shows. You can print your boarding pass after Online Check-In is complete. These packages work onboard the ship as well as on the private island of Perfect Day at CocoCay. This allows access to streaming sites, like YouTube, Netflix, etc. Our exclusive Explorations Central programming unlocks the history and culture of each destination with engaging presentations and captivating performances. during tendering and at the gangways) may not be fully accessible to wheelchairs or scooters. Q How will I know when Express Docs are ready for my booking? Throughout your cruise vacation, you may enjoy delicious and innovative menus across a broad range of dining venues. If traveling outside of the Western Hemisphere, a passport is required for guests of any age. These items may also be downloaded to the screen reader-enabled computer in the Explorations Caf. Home Cruise Tips Guide to Cruise Ship Internet and WiFi. Similar inspection programs exist around the world with particularly rigorous inspections performed throughout Europe and South America as well as in Canada, Australia, New Zealand and many other countries. When we were aboard we saw a change occur that was helpful, that we were going to suggest /comment on. The Premium plan promises the fastest possible connection, at speeds up to 3 times faster than the Value Plan, and supportsSkype video calling. You will also be able to request tours on the ship at the Shore Excursion Office. Flight options can be managed by logging into your cruise profile at www.hollandamerica.com. And its easy to email or leave copies of your itinerary and important information with friends and family. We took our first cruise vacation together 13 years ago and have been hooked ever since. Guests who have committed or been convicted of a crime may not be allowed into Canada. This below is for the Premium Plan: Whether emailing friends or streaming a movie, enjoy truly premium, unlimited access throughout your voyageat a savings of at least 50% compared to the daily ratewith our Premium Internet Plan. However, please note that additional charges will apply. Roll-in Shower: Suites SA7094 & A6148, and staterooms VA8132, I-7108, I-6116, I-5112, V5057, V5052, VH4094, C1125. It is your sole responsibility to obtain all necessary documents for all ports of call on your itinerary. We recommend that guests contact the airline(s) directly once you receive your air confirmation if you require assistance to request specific seats. Q What information do I need to register? Direct ship-to-shore telephones are provided in each guest stateroom. Within Holland America Line Navigator, choose Connect to Paid Internet from the selection options. Flight availability and pricing is displayed in real time, along with flight departure and arrival times and duration. Can you do wi fi calling on regular package? The following list is provided to assist in determining what items arenot allowedonboard without a valid, lawful reason. Follow along as we share our travel tips, cruise reviews, information on ports of call, and the latest cruise news to help you plan the ultimate cruise vacation. Guests who are cruising together but have opted for different hotel or tour packages should also print out one full copy of their Express Docs for each traveler. We also accept U.S. travelers checks. The Coca-Cola Package includes unlimited fountain sodas for $8.00 per person, per day. If guests need temporary access to more sites they can upgrade seamlessly from the same device theyre using to access Wi-Fi. Relaxing treatment rooms also offer breathtaking views where guests can enjoy exotic skin, body and hair treatments ranging from hot stone massages and pedicures to hair styling and facials. There is more time to review your itinerary for accuracy. SY5002 & SY 5001 are set up with queen bed only to meet compliance spacing. In some instances, name corrections will not be permitted and will require cancellation and rebooking of flights. Transfers may be purchased between select major airports and your ship as well as from your ship to select major airports. Please see your server or bartender for a full list of items included in each package. Guests without seat assignments prior to the flight date will have seats assigned by the airline at check-in on the date of travel. Budget your payments over time, with the convenience of a single set-up and the ability to opt out at any time without penalty. CPP Platinum is not available to residents of New York State, Quebec or Puerto Rico. To help maximize the cruise experience for our guests who are deaf or hard of hearing, Holland America Line has made the following items available: For individuals using a wheelchair or scooter, accessible route maps for each ship are available by selecting the links below: Eurodam Our extensive and award-winning shore excursions program helps you make the most of your time in port and provides you with the best transportation and guide services available. These rooms have 2 twin beds convertible to a queen-size bed unless otherwise noted below. Visit Holland America All 52 Promo Code 17 Deal 35 Free Shipping Apply all Holland America codes at checkout in one click. Hi-Fog systems in the Engine Room and Incinerators, Fuel System Shut-Off Valves in the Engine Control Room. If Holland America Line, due to any cause whatsoever, is liable for loss of, damage to or delay of your property, the amount of Holland America Line's liability will not exceed US$250 per bag, per guest up to a maximum of two bags per guest for sailings 14 days or less, or up to a maximum of three bags per guest for sailings 15 days or longer. Keep medication close at hand in your purse or carry-on bag. Minors should receive the same oversight that would be provided when visiting locations such as a large resort or theme park. Restricted Fares For those who are sure of their plans. We conducted extensive research with experienced cruisers and travel partners to understand what they find most valuable when purchasing a cruise and the results overwhelmingly pointed toward one simple fare that included our top amenities, said Gus Antorcha, president of Holland America Line. It includes any alcoholic drinks priced at US$11 or less. One thing to consider is whether or not you really need the ship's internet. You can purchase a Future Cruise Deposit (FCD) and decide on your cruise later or you can make your booking while on the ship with the Future Cruise Consultant and earn double the Onboard Spending Credit! Half Moon Cay has a contrasting mix of green vegetation, white sand and blue sea. When users phones pick the shipboard signal, their phone will usually display cellular at sea, Ship Roamor 901-18. There is free access to the Disney Cruise Line Navigator app, which is also accessible to view other data packages. To arrange special meals, please contact the Ship Services Department at 8005411576 at least 60 days prior to departure. We didnt have HIA 2 months ago on Zuiderdam, and wifi was only available on my account. Women cannot have begun their 24th week of pregnancy at any time before or during the cruise. It is important to note, however, that meals are prepared in mass quantities on board, thus there is always the possibility of some cross-contamination. The Lido Restaurant embarkation buffet and the Pool Grill shall open at 11:30 a.m. Our embarkation procedures are smooth and easy; you carry nothing but your hand luggage, and everything is beautifully organized so you will have no worries. If purchased online at least 3 days prior to your cruise departure, you can secure rates as low as $9.99 per day. Three Ways to Ensure a Budget-Friendly Family Cruise Vacation, A Word of Caution About Cruise Line Wi-Fi. For Voyages that depart from and return to Japan, this policy applies to guests 20 years and older. ), Happy to hear that messaging is including in the app. For your convenience, and to expedite your departure, we encourage all our guests to utilize the online check-in procedure and start the process as soon as possible. Costa features a Data and Social package for their internet, with access available in all public areas and cabins throughout their ships. May not allow for audio/video calling and streaming. The packages exclude purchases made in the Mini Bar, Honor Bar, Chocolate Seduction, In-Room Dining, beverages purchased on Half Moon Cay and any self-service draft beer. $18 a minute for ship to shore phone calls Free stateroom upgrades. You agree to surrender alcoholic beverages that are purchased duty free from the ship's gift shop, or at ports of call, to Holland America Line, which will be delivered to your stateroom just prior to disembarking the voyage. For a list of enhanced protocol sailings please download theEnhanced Protocols PDF. Changes to Restricted air reservations will result in cancellation of the entire air booking and cancellation fees up to the full cost of the ticket. Staffed with professionals, the tranquil Greenhouse Spa & Salon invites guests to embrace sensory indulgence on a luxurious cruise vacation to remember. If your scooter must be stored in the luggage compartment of a motorcoach it may be necessary for someone traveling in your party to load the scooter into the luggage compartment; the policy as to whether or not the coach drivers are able or allowed to provide assistance is that of the Tour Operator and not Holland America Line. Are there any additional fees for using EZpay? In the event of unexpected travel delays and emergencies, please remember to bring additional prescription medication for at least 2 weeks beyond the length of the cruise. 6 Attractions in Jacksonville That You Don't Want to Miss! We are on the Rotterdam in a few weeks and wondering what I should expect. Children: U.S. citizen children under the age of 16 traveling on a closed-loop cruise (a cruise in the Western Hemisphere which originates and ends in the same U.S. port) will be able to present their government issued birth certificate or other proof of U.S. citizenship, such as a naturalization certificate or citizenship card to sail. A Go to https://www.hollandamerica.com/ and click the MY ACCOUNT LOGIN and follow the easy registration process. Water in plastic bottles will not be allowed onboard in any quantity, including in ports of call. The Deluxe drink package for Royal Caribbean Onboard pricing is currently $63.00 - $89.00/per day for 2021-2022 sailings. For a full overview of all policies, see Worry-Free Promise details. Again, these prices vary based on ship, sailing and number of devices you wish to connect. That being said, it is not the same on every ship, and the costs are specific to each cruise line, so dont make assumptions that just because you sail on one two years ago and want to pick a new line, the services may not be the same. Guests may, if they prefer, use another visa service or complete the process on their own. Trusted by 2,000,000+ users Verified Get Codes ****** ADVERTISEMENT 70% Off Enjoy 70% Off Holland America Goods At Walmart Expires 1-6-23 Get Deal 50% Off Flash Sale! For more information, click here.