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on Sorry to hear of the email issues. While 0845 4541111 is Virgin Media's best toll-free number, there are 6 total ways to get in touch with them. 10:10, I am aware they have a web form but when I log in as my account is no longer active the web form and web chat just come up with an error.. By signing up you are agreeing to receive emails according to our privacy policy. % of people told us that this article helped them. Unfortunately he phone lines and other contact methods are extremely busy at present.. Hi, I recently signed up for virgin media, during the process I was never asked to create an online account and after receiving an email to verify my order, it didn't have an account number or area code. Your broadband failing will have nothing to do with this unwanted call - is anything reported on the automated status line 0800 5610061? Can anyone get into their web email? Click Mark as Helpful Answer or use Kudos to say thanks, on When I enter the details into the boxes and click Add I get a message saying auto configuration failed. Having had a thorough search through their website, despite being referenced frequently, the Virgin Media live chat facility does not seem to have an actual presence at this moment. Last Updated: December 2, 2022 Throughout Virgin Media Ireland's website, they make mention using the live chat facility to reach out to customers and discuss whatever questions or concerns they might have. (*Figures based on % of customers who do not re-contact us within 24 hours of using our help pages). 05-07-2022 This may make getting contacting them faster and more efficient in the future. 27-01-2022 Here to help! Find a Virgin company. 09:05. 25-08-2022 Phone calls take priority over other methods of communication and arestill the quickest way to contact VM. What error are you getting with that forgotten password page when you enter the security information? 11:40. 10:02 Complaint Contact Form. Only Virgin Media Ireland provides online forms for contact. 15:14. Let us know how you get on. on Broadband, TV and phone customers should then press 1, mobile customers should press 2. Include your email address to get a message when this question is answered. 12-07-2022 Save money on your broadband bills with Selectra. 30-04-2022 30-04-2022 I have tried resetting her password online but it does not like to do it as its not the main account, I put in her email & put in my DOB & Security answer. Not on mobile, desktop with 3 different browsers! Early cancellations will be subject to an, Provide your 30 days notice by calling Virgin Media on, Return any equipment to Virgin Media by contacting their collector on, A customer service representative will aim to, Virgin Media Contact Address for Complaints. While high street stores are largely focused on the sales of devices and services, the staff working there are also able to provide limited advice on a wide range of subjects. and by the way your new web page layout it rubbish all adds buy this buy that everywhere.Marketing services and products for more cash and you cut our emailROFLMAO, on 30-04-2022 To find out more about the Community check out our Getting Started guide, on While this process tends to be the slowest in terms of communicating and resolving a problem, it can be a useful supplement if other methods of contact have been exhausted, or you need to send documents in paper form. Monday to Saturday: 9am to - 9pm (Local time) Sunday: 10am to - 7pm (Local time). 19:00. Looks like post is the only option although you would think as we are in 2022 that an email address would be used as this can be audited and much quicker. You can leave your phone number and get a free callback. Business Development Executive @ Virgin Media O2 Business. Virgin Media customer service numbers. 0345 454 1111 - if you're calling from any other phone. To learn how to contact Virgin Media through their online forums, scroll down! Early cancellation fees are capped at 339, but to work out exactly what yours may be, examine your policy documentation and use the Virgin Media contact details above to get in touch with customer support. Have tried assorted work arounds, but still can't get in. Preparing Cara profile View Cara's Email (It's Free) 5 free lookups per month. - edited Talk to our experts and get your broadband sorted out in minutes. We use cookies to make wikiHow great. This would be a good time to move all your email accounts to another provider, while you still have plenty of time to transfer your contacts and important data over to a more reliable platform. Hi, i cancelled my broadband last Thursday, via whatsapp, due to the price rises. 09:44. however Virgin do like to drag things out- I am still waiting for a call back from the complaints department from 5 days agowhich will probably never happen! Did you know, 95% of our customers find the solution to their problem using the help and support pages. If the email address to be blocked (i.e. 10:50. Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. Contact us. Sorry to hear of your service issues and experience with fraudulent calls. If you are uncertain about whether a Virgin Media contact number is chargeable, make sure to check your phone-plan details in advance of calling, or use an alternative contact method where possible. This varies from provider to provider, but in the case of Virgin Media it is Ofcom-approved CISAS (the Communications and Internet Services Adjudication Scheme). Has anyone else been able to contact them via online chat? To contact Virgin Media, call 03454541111 for all broadband, TV, landline, and account questions, or call 03456000789 for all mobile inquiries. I can certainly appreciate your frustration with that. Step 3: Plug in your NOW Broadband Hub on the go-live date. If your mobile is working, you can call 789 free, or if not, call 0345 600 0789 from any other phone. Click on the next button to Backup Virgin Media . ", Re: Manage other My Virgin Media accounts, https://www.virginmedia.com/my-virgin-media/forgotten-details/password. If this ever happens to you again we have information on how to deal with fraudulent calls here. Sometimes it's better to say goodbye and doing so could save you hundreds of pounds a year. 16:11. Virgin Media contact number. Hey @DCas, thanks for reaching out to us.Sorry to hear you're having issues with the Virgin Media account and email linking.You may wish to use Outlook / iCloud email addresses and with those you will be able to link it to your Virgin Media account.As a rule of thumb, majority of email domains are compatible, as Graham mentioned earlier, it's just Gmail that has an issue sometimes.Let us know how if you need any more help.Kind regards. Hi @Crashedagain. wikiHow's Content Management Team carefully monitors the work from our editorial staff to ensure that each article is backed by trusted research and meets our high quality standards. Learn more, Have I helped? Virgin Media mobile numbers have a separate number to call. 24-01-2022 CISAS is impartial and will investigate your case. Click Mark as Helpful Answer or use Kudos to say thanks, on The short answer is maybe. BTW, I have assumed that you are a VM broadband customer, I hope I'm right there. Contacting Virgin Media. When I first came across this app via my Virgin TV service, I purchased 'Westworld' series 1. Note that 0345 numbers, although not free, are usually included in landline call packages. on 24-01-2022 You do need to sign up for an account but we haven't seen a request for card details previously when setting up a BQM. They are free if you are on the Gig1 . 08-02-2022 You can add attachments in this section of the contact form. New around here? Well, while not exactly spoiled for choice, household customers have a selection of numbers to call still. on Thank you so much for your post and welcome to the community forums, it's great to have you here. These cookies allowed us to study how users navigate on the website. the email account is set up within my main virgin media account. While many complaints can be resolved with the provision of advice or an apology, monetary refunds can be given in the form of account credit or a cheque at the discretion of the complaints team, and management. Virgin Media contact forms cover the following categories: One final option for the more traditional customer is to send Virgin Media's Customer Care department a letter. Why have you stopped us from adding new email accounts.Is this another example of dumbing down your services but still increasing our bills.Lets face it on your lowest package that we now have, due to the expensive cost of others.80% of the channels we can get for free elsewhere. I have this problem also. Learn more, Have I helped? Customer service free from Virgin Phone or Mobile 150. References. Virgin Media makes it easy for both new customers and existing customers to get in touch, with special phone numbers depending on why you need to make contact. on By continuing, you agree to our cookies policy. is there a solution to enable us to reset the password. Skilled in Forward and Reverse Logistics, People Management, Telecommunications Systems, Customer Experience with case management, and Troubleshooting. Ask the community. Sunday: 8am to 6pm. Registered in England with number 02591237. The Virgin Media UK live chat service is available at, The Virgin Media Ireland live chat service can be found at. Of course, while online account management via My Virgin Media can be useful, sometimes we still need to get in touch directly. Contact Virgin Media: If you've tried the above steps and you're still experiencing Virgin Media cutting out, contact Virgin Media for further assistance. unfortunately it just gives me the option to delete (shown Below), rather than change like it used to.do . The rest are clutter.Why are you asking us to use another email service which we don't want.My wife and I both have personal accounts for friends and family hence no spam.I have a second for contacting web addresses who may sell information hence spam.I want a third for my web page and now I can't use you.We also can't change our account email address inbox while still in emails sectionHave to in and out of Virgin every time. Virgin Media offers its customers a range of ways to get in touch, from phone numbers to social media. You may have read posts here showing that the email address continues beyond 90 days but you should not . You can call 150 from a Virgin landline or mobile (free call) or 0345 4541111 from any other phone (landline rates) It's best to call around 8am if possible when lines first open and are least busy. Phone Number: Call 0345 454 1111 or 150 to reach someone at Virgin Media headquarters. 14:31. Selectra is currently closed. 09-07-2022 Call Connection Service. I've been trying to contact Virgin Media for about 3 weeks now. 26-01-2022 on Cable.co.uk's broadband postcode checker will find you the best deals, providers and speeds where you live. About. Thanks Graham. I hope that link is useful but if for some reason you cannot use it you can always write to their complaints department: All that information is available here: https://www.virginmedia.com/help/contact-us/complaints/broadband-tv-phone-contact, I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Use a contact form, live chat, or even post to ensure that any necessary communications have been sent across. New customers are not able to create an email account at sign up, and existing customers are not able to make additional email accounts. Alternatively, complaints can also be lodged in the aforementioned complaint form, or by sending a letter of complaint to the dedicated complaints address. Following these channels can help the public to keep up to date on promotions such as Virgin Media TV bundles, to be made aware of service updates, and importantly, enable another facility to contact Virgin Media. "Virgin Media have recently changed the way you reset the password for a secondary email account. Follow these steps to cancel your Virgin Media contract: Alternatively, if you are within the first 14 days of having received your equipment or activating your service, you can cancel without giving any reason for free due to being within the 14-day cooling-off period. 08-02-2022 We are working on it.' I will pop you a PM across now, please keep an eye out for the purple envelope in the top right . I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. When I got the phone call on 24 Jan I checked my service via online site and it said the TV was experiencing issues but everything else.Shortly after my broadband internet dropped out (the rooter had turned red) I switched off and in and after a few minutes was working fine. GIVE US A CALL. If not, it may need one of the Forum Team (VM employees who support this forum) to get the password reset for you. Cable.co.uk has access to some special offers with Virgin Media that you will not find on the providers own website. How do customers contact Virgin Media? For example, did problems begin when you moved house, or perhaps when you updated your mobile? You can use your mobile number instead of your account number in this process. 11:44, Hi TomYes ,to set up BQM monitor ,although it is free,I have to input my card details which I am reluctant to do, on I have escalated your post to the Forum Team so one of them should contact you via this thread, probably tomorrow. Young Guns 2020 Winner, Sound Design The One Club. 11:59. A Virgin mobile account alone is not sufficient. I'm trying to set up a new email address on my account. Im trying to set up a new email address on my account. 28-01-2022 The best way is to get in touch with them directly. 56 minutes ago. There are no guarantees that my advice will work. On Twitter you can find Virgin Media @virginmedia or @virginhelp and post a message where you are likely to get a fairly rapid response. I am so sorry that you have faced this issue with your email, I will pop you a Private Message so we can take a look for you. To contact the Virgin Media customer service team for the Virgin Media Broadband, Virgin Media TV and Virgin Media Phone customers you need to text 07533 051 809 for free and they operate between Monday to Friday 7am - 11pm, Saturday to Sunday 8am - 8pm. - View your recent mobile usage . issue now resolved. 25-08-2022 You can also contact Virgin Media by visiting the contact page on their website. Re: No welcome email. By phone. There are no guarantees that my advice will work. Fancy a chat? We compare deals for new customers looking to switch and save. Contact Virgin Media: 0843 515 8680 - Call for Information and Assistance with Broadband, Landline, Digital TV, Mobile and more. On the go-live date for your NOW broadband service, you can expect your broadband service to stop working for a couple of minutes. When outlining your issue, be sure to include what the problem is, how long it has been going on for, and what the circumstances were surrounding it's onset. I opened my emails went into folders and clicked on Add an email account. 29-01-2022 I'll send you a PM now to assist further. 08-02-2022 Currently leading all aspects of fundraising - Corporate, Community, Events, Individual, Marketing, Social Media and Strategy - Mentoring and supporting the fundraising teams at BUMBLEance.<br><br>A creative person with passion for social inequities. 04-07-2022 Using the information provided on our website you can Call Virgin Media on the contact number above, send an email or write to customer services. Or 0345 454 1111 from any other phone. 01-05-2022 Within Canada 1-888-999-2321 Or dial 611 from your Virgin Plus phone. I want to upgrade the fibre speed and my current contract is due to expire, so it's actually extra business, but I'm now considering moving supplier. Pro tips & talking points. They can look at options outside of the bundle deal for you. It's pretty clear that Virginmedia want to get out of providing email, and as a quick browse through this forum will show it's already giving problems for many users. And, I always pay extra for the "signed for" postal option. For Virgin Media TV, broadband and phone customers. Service Operations Manager working in the Supply Chain Team at Virgin Media O2 with past experience as an Executive Resolution Specialist and Assistant Retail Manager with a demonstrated history of working in the telecommunications industry. 12:17. Before subscribing people to your distribution list, please: These phone numbers work for people in the UK only. We recommend using an email client that is not connected to another service, so these are not lost if you ever decide to leave the service, such as Gmail and Outlook. The next best way to talk to their customer support team , according to other Virgin Media customers, is by calling their 01256 752 0002 phone number for their Customer Service department. If you do need to get in touch, just choose the method that suits you best - by completing a contact form, sending us a message, or giving us a call. Just get some unhelpful message about 'It's our problem, not yours. How to send a bulk email. 09-07-2022 I also have the full service so another box for that.Internet goes down once a month .Normally fixed by switching off and on. Sales service for mobile 0800 064 3820. Conclusion In conclusion, there are several reasons why Virgin Media may be cutting out, including technical issues with the network, weather conditions, damaged or lose cables . Talk to other friendly customers and members of the Virgin Media team. Virgin Media does not have a contact email, so employ a different method contact them. If that doesn't work you can also call by calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. Virgin Media's customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. Most news organizations publish an email or phone number for tips on stories. 07-02-2022 The first thing is to try that "My Virgin Media" route for the secondary email account and see if you can get in. 1. How to add another email account into Virgin Media Mail. 15:20. 3. G o back to how it was.Oh! For broadband, TV, landline, and account enquiries, phone 03454541111*. In order to do so I will need a little bit more detail so I will send you a private message. Remind me when call center opens. There is also the forgotten password route https://www.virginmedia.com/my-virgin-media/forgotten-details/password which I assume you have already tried. Necessary to provide basic functions of the website such as page navigation. I do have the address I want to block though, on From May 17th 2022, we have closed the ability for customers to sign-up and create new Virgin Media email accounts. Our website is free to use, and the commission we receive does not affect our opinion or the information we provide. You can also text Virgin mobile for free on 07533 016 422. This is detailed within the Terms &Conditions (specifically section D, paragraph 6), which reads "If this agreement ends, your right to use that email address will also end and you will no longer be able to use the email address, so please make sure you have an alternative email address and let your contacts know of the change, as we cannot do this for you.". 25-08-2022 I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. 01-05-2022 Once you submit your complaint you will receive a text message within 48 hours with a case ID. 27-01-2022 Once this is fixed you should be able to achieve what you want via a change of the default spam settings and setting up your own filter. Also I don't actually have an email from them to click on, as I have deleted the emails they previously sent to me. I have also had a little look on our systems regarding your connection issues, and cannot see any disconnections in the last month, your speeds are all looking good - averaging 622 download and 42 Upload in the last week. 12:39. Select Email folders and choose file saving options in the list. 01-05-2022 Business customers have a slightly more diverse range of options in how to contact Virgin Media Ireland. Virgin Media employs several customer contact forms covering the more basic subjects. This must have been coincidentalI have one box with a line going to house(cable ?) Alternatively, if you have a UK Virgin Media phone, you can just dial 150 between 8 AM and 10 PM to talk to a representative. If not, they are charged at the same rate as a standard UK landline number. Can you give us some additional information about your connection issues so we can offer further support? To confirm, have you been able to try different web browsers? This includes the availability of email addresses, phone numbers and callback forms. Firstly, you must provide Virgin Media with a minimum of 30 days notice of your service cancellation. You can call CISAS on 0207 520 3814 or send an email to cisas@cedr.com detailing your situation with evidence. on Gmail is one option along with Outlook and the many other free email suppliers. In total, there are 6 ways to get in touch with them. Better broadband and TV for less. https://my.virginmedia.com/my-cases/make-a-complaint, https://www.virginmedia.com/help/contact-us/complaints/broadband-tv-phone-contact. 00:53. 4. on Mon-Sat 9am-5pm. When you need to get hold of your broadband provider, you need to know the fastest way to do so. You can check your emails using other email programs (like Mailbird, Microsoft Outlook or Mozilla Thunderbird).Using desktop email programs will make you more productive and your email will always be available, even offline. Whether you've got a question, query, problem or something you need to tell us, chat with us directly from your Virgin Mobile App.