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If you booked a flight for which TUI fly is not the operating airline, you will need to contact that airline or your travel agency to discuss your options. Can I cancel my holiday with SpareFare is the biggest travel marketplace with a secure exchange system you can trust. You can consult the conditions on our corona conditions page: https://www.tui.be/nl/corona-maatregelen-bestemmingen. Hun doel is advertenties weergeven die zijn toegesneden op en relevant zijn voor de individuele gebruiker. Close, Our top deals tailored to you, straight to your inbox Sign up for offers. VisumCentrale processes each file separately and will try to give you all necessary information as quickly as possible. Then as from 11/03 it is no longer compulsory to fill in the Belgian Passenger Locator Form. When the authorities and ministries abroad communicate updates and have considerably stepped up the measures already taken, these areas are regarded as affected areas. For destinations for which it is not possible to check in online, we ask you to sign the TUI fly COVID-19 statement online and to pick up your boarding pass at the check-in desk at the airport. The recovery certificate can be requested via MijnGezondheid.be, Mijn burgerprofiel or via the mobile app CovidSafeBe. If you wish to cancel your TUI holiday, please do so by using our 'Manage My Booking' service. Entry Requirements. Tui customers due to travel to a red-list country can cancel and get a full refund to avoid hotel quarantine. In addition, the person you are transferring the booking to must accept the transfer and TUIs terms and conditions 7 days or more before the booking to receive the holiday. Refund requests for mandatory hotel quarantine can be made up to four weeks before departure and refund requests for a travel ban can be made up to two hours before departure. We can imagine that you have been looking forward to your trip. You will automatically receive a new voucher with the remaining amount by e-mail, you do not need to contact us yourself. Always check the relevant rules and regulations applicable in Belgium and abroad, imposed by the competent authorities. You need to be in the possession of proof that you have taken a COVID-19 (PCR) test and that the result is negative. COVID-19 testing. This applies to both the outward and the return flight. If you are returning from a non-European destination,regardless of the means of transport, must complete the Passenger Locator Form at the earliest 6 months prior to their arrival in Belgium. This applies to all travellers. When we looked at flights to Budapest from London Luton in July 2022 for example, the difference between a basic and Wizz Flex return fare was an extra 30 per person. When your flight is cancelled or changed, you should change or cancel these extras by contacting the relevant supplier to amend or cancel your reservation. The travel provider has made the decision to "cancel all holidays" to Costa . We have done everything within our power to continue to offer you this service in these challenging times. If you cancelled your flight on your own initiative, you will not qualify for a voucher. By clicking a link you are consenting to this. Thats possible. See gov.uk/travelaware and follow @FCDOtravelGovUK on Twitter and Facebook.com/FCDOtravel - for the latest general FCDO travel advice, including coronavirus travel guidance, security and local laws, and passport and visa information. Crystal Ski Holidays is a trading name of TUI UK Limited, a member of TUI Group. Your cancellation request will be handled by the property based on your selected policy and consumer law, where . Signing the TUI fly COVID-19 statement is even possible until 1 hour before departure. Unfortunately, you cannot change the dates of your holiday, as this will be treated as a cancellation of your booking. Click here for more information. TUI, COVID and cancel/rearrange. In that case, you can first contact your airline to find out whether your flight can still take place, can be postponed or changed. We do everything we can to help you as quickly as possible. In that case we ask you to contact our TUI fly Customer Service Center: They will gladly make the booking for you. Here, you'll find info on what you need to do to comply with the entry requirements for the country you're travelling to. If you travel to a destination where a COVID-19 (PCR) test is not obligatory, you need to take this test not earlier than 72 hours before your departure. This applies to all cancellations including for medical reasons. Our partners will do everything within their power to help you! TUI fly has made the necessary arrangements to ensure that you can travel safely and without worries. Obviously, there are a number of things you should take into account and you will have to make some adjustments. not via our website tuifly.be), you can contact them to request reimbursement of the price of your flight. New rules are also enforcing Covid tests on holidaymakers once again, Youll need to rebook at least 7 days before your travel dates. ATOL protection does not apply to the other holiday and travel services listed on this website. If it becomes necessary to cancel a prepaid or guaranteed reservation, you must cancel the reservation through our Site, contact our Call Center or the property directly by 6:00PM hotel time (4:00pm at some locations) on the arrival date and receive a cancellation number. Here we will break down the fee structure and take you through the process of changing or cancelling your TUI booking. You can download our menu for your flight at https://www.tuifly.be/en/buyonboard-en. We inform you about the necessary preparations as well as of the changes at the airport and during your flight. You can consult our corona conditions page to check whether this applies to your destination: https://www.tui.be/nl/corona-maatregelen-bestemmingen. The voucher for the total amount will be sent to the passenger-main booker in the name and for the account of the passenger-main booker and his/her travel companions. Functionele cookies helpen een website bruikbaarder te maken, door basisfuncties als paginanavigatie en toegang tot beveiligde gedeelten van de website mogelijk te maken. You will then receive the certificate by post a few days later. If you booked a package holiday or a hotel only, visit the following articles: Always check the relevant rules and regulations applicable in Belgium and abroad, imposed by the competent authorities. As long as you booked a flight for which TUI fly is the operating airline, you would be entitled to a voucher, unless the flight was part of a package holiday. However, Tui offers continued Covid-specific flexibility for holidays departing on or before 31 October 2022. If this sounds like the better option, read the last section below Can I sell my TUI holiday. If you have a cancellation insurance, you will in most cases not be able to cancel on account of the coronavirus. There may be additional fees on top of the amendment fees you will have to pay to airlines and transportation providers. Check the safety and health and safety requirements of the airport of departure and arrival and always follow the instructions. Alternatively, you can choose a voucher, valid until 21 December 2023. The departure date can also be after 01/04/2021. Did you book a transfer with HolidayTaxis at your destination, but your trip has been cancelled? Children traveling alone must fill in their own form. If you booked your flight via an independent travel agent, the value of your voucher will equal the amount TUI received from your travel agent for the flights booked. Have you reserved a seat? You can check a carry-on suitcase or trolley weighing up to 10 kg and with maximum dimensions of 55 x 40 x 20 cm free of charge at the check-in desk or deliver it to the staff at the gate when boarding. In that case the normal cancellation conditions will apply. . Reports of higher infection rates are also putting a dampener on . Attention: a refund is only possible if you have not yet used the voucher. Click on the link Coronamaatregelen for your destination. If the same flight can take place from another Belgian airport of departure, the change is also free of charge. If you select plane, you need to enter the flight number, seat number and date of arrival. You will not have to pay the difference. You can also call the TUI fly Customer Service Center at +32 (0) 2 717 86 61. However, the policy doesnt apply unless there is a travel ban. By clicking Agree, you give your consent to the installation of all cookies described above. Before travelling. If we already have your payment details, the amount will be refunded automatically through the same channel and you need not do anything. The All risk Cancellation insurance provides coverage for unforeseen events. When heading on holiday, the safest option is to choose a package holiday provider with a great flexible booking policy. For Covid related reasons you can also make a fee-free change right up until your day of departure. The Foreign, Commonwealth & Development Office (FCDO) and National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad. This page is updated during office hours. If you want to cancel your TUI holiday you must pay a termination fee. mandatory quarantine upon arrival) or the limited possibilities at the destination in case people have to go into quarantine due to a Covid-19 infection. Cancellations are only possible on workdays during business hours (from Monday through Saturday from 9.00 am to 5.00 pm). This applies if you or someone in your party tests positive; if you're officially required to self-isolate; if there's a local lockdown in the area you live in and you're unable to travel; or if vaccination, testing or quarantine requirements have changed since you booked and you are therefore no longer able to travel. You can find more information onhttps://diplomatie.belgium.be/en/services/travelling_abroad/travel_advice_by_country. If we already have your payment details, the amount will be refunded automatically through the same channel and you need not do anything. The insurance company will make a 75% refund of the cancellation costs. The measures taken by the suppliers can change at any time. If you change your booking, the premium will be deducted from the new travel price. If you have a problem using VeriFLY, please check the following: VeriFLY is only available for use on selected routes - please check if you can use it for your journey If you booked your flight in a TUI shop or on the TUI fly website, the value of the voucher equals the price you paid for your trip (including administrative expenses, extras and the cost for travel and cancellation insurance premiums, if any). On the online check-in portal, you can find a list of frequently asked questions and their answers about uploading your documents and what to do in case of problems. if you have to cancel your holiday because you or someone in your party contracts covid in the run-up to the trip, things can be . The cancellation policy that Ross and Zaita booked their Airbnb under in August 2021. Many people are not aware of this, but you have an alternative to cancelling your TUI holiday sell it to another person and get your refund that way. When you pay you will be supplied with an ATOL Certificate. The refund credit is valid as soon as you receive it and is being issued to you as your package holiday will no longer be able to . Contact them by telephone at +32 800 400 79 or by e-mail reservation@sunnycars.be. Changes can be made for any reason, whether you catch Covid-19 or simply dont wish to travel. This policy does not apply to holidays departing from 1 May 2022. TUI fly is your trusted partner for safe travelling. If a TUI holiday is cancelled due to coronavirus, customers are able to change their booking to a . You can find all information about the validity of the vaccination certificate on the website of Diplomatie. If you have a TUI All-Risk insurance and if you have booked at trip to an affected area, you are covered for 75% of the cancellation costs. A 24/7 emergency hotline and an app in various European languages . Should something change in the flight you booked, you will be informed personally and in time. Click on the link Coronamaatregelen for your destination. Cookie Notice. Check out the table in the section below for all types of change fees. Choose this convenient service for both your departure and when you return home. You can book online and enter your voucher number and unique code during the booking process. See travelhealthpro.org.uk - for current travel health news. Many popular travel firms, including Jet2, Tui, easyjet and Its a way to insure yourself against future developments in the situation relating to the coronavirus. A few minutes before the event . You dont need to contact us yourself. However, you should wait until you receive the voucher by e-mail. If the result of your test is positive, you have to go into quarantine. We also ask you to place your handbag, backpack or laptop bag weighing up to 10 kg and with maximum dimensions of 30 x 30 x 15 cm underneath the seat in front of you. Thats possible. Available destinations & measures taken during your flight. All guests travelling on holiday with TUI this year will automatically receive a supplementary holiday guarantee cover at no extra cost. Babies and children under the age of 12 travelling with an adult, can be included in the form of the adult accompanying them. In case you spend more than the amount of the voucher, you must pay the difference of the actual amount spent and the vouchers value. Cruise lines have continued to modify their vaccination and testing policies surrounding COVID-19. The value of your refund credit is the sum you paid for your original holiday less any amendment or cancellation fees you have paid and not including any extras like travel insurance and seat upgrades. Wearing a face mask on TUI fly flights to and from Belgium is no longer mandatory, but we still strongly recommend it. You can read about the requirements for your destination on our Corona Measures page: https://www.tuifly.be/en/corona-measures. You could also make a Section 75 claim with your credit card provider or obviously you can use the credit to book another holiday. ABTA No: V5126. 1,34 per minute). TUI, easyJet, Ryanair and Jet2 have different refund policies . In order to guarantee a proper follow-up, VisumCentrale asks that you contact them by e-mail: info@visumcentrale.be. Please note this article is for flights booked with Expedia. However, you have to have a proof of vaccination. For instance, if the Foreign, Commonwealth & Development Office (FCDO) suddenly advises against travel to your destination, an airline isnt required by law to cancel the flight or to offer you a refund. For holidays to amber countries, those unwilling or unable to self-isolate can amend their booking without penalty. EasyJet and TUI have updated their policies on rebooking flights and holidays after travel rules were changed to prevent the spread of the Omicron COVID variant. You will clearly see what documents are required for your destination! Once your booking has been cancelled, you can expect to receive a cancellation invoice within 14 days. The issue date and the expiry date of the initially issued voucher will remain applicable. All remaining COVID-19 restrictions will be removed for UK arrivals. If you have a TUI All-Risk insurance and if you have booked at trip to an affected area, you are covered for 75% of the cancellation costs. You can contact the TUI Customer Service Center by telephone at +32 (0) 2 717 86 60. a PCR test, a PLF form, proof of essential travel, An overview of the travel formalities for each country can be found at https://www.tuifly.be/en/legal/reiseformalitaten. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Some of the flights on this website are also financially protected by the ATOL scheme, but ATOL protection does not apply to all flights. Do you want to travel in Europe with a vaccination certificate? Youll need to let Jet2 know at least three days before your departure and if rebooked tickets are more expensive, youll need to pay the difference. If the price of the new flight is lower, you will receive a refund. That's why we strongly advise against taking a test at the destination. Fortunately, some airlines do have flexible policies in place so you can rebook your flight if necessary without paying an admin fee. Motel 6 cancellation policy. Your file will be processed as soon as possible. Just be sure to make the change before check-in closes for your flight. Suitable face masks are surgical masks as well as non-medical masks that are large enough to fully cover the mouth, nose and chin. You will be responsible for paying the amendment fee of 25 per person. If you have a flight, a hotel reservation or a holiday you can no longer use, you can sell your booking to other travellers. has also worked tirelessly since 2020 to support over 560 travel and tourism entrepreneurs during the pandemic with a COVID . Yes, even if you are vaccinated, you have to observe the corona measures during your trip and your stay. We advise you to check the latest updates shortly before the departure of your flight. In this video, we show how to fill in the PLF form. You may have won a TUI fly MARK voucher in a competition, for example. All TUI fly bookings made as of 01/10/2021 are subject to change in accordance with the regular conditions of carriage, no deviating conditions apply. Our partners are doing the best they can to help you! Completing the PLF form on paper is no longer valid, a printout of the electronically completed PLF is valid.